![]() Even though without an account number, I provided the IMEI number and the rep told me that the phone was indeed unlocked.Īlso, the original owner of the phone had reached out on the T-Mobile online chat and had also confirmed the phone unlock request was submitted and to wait 72 hours for the unlock to occur.Īfter trying to use the T-Mobile unlock app multiple times and with the potential unlock requests going through, I decided to do a factory reset on the phone, with my sim card inserted the entire time. T-Mobile online chat on the website was kind of helpful. Twitter support was useless without an account number. Every other method really wanted to verify account information. I feel this is the best chance to unlock the phone without an account. I gave them an email address but I never did receieve an email with instruction on how to unlock the phone like they said they would. T-Mobile phone support didn't care whether or not I had an account, they put in an unlock request for me. The original owner was positive that the phone was unlocked, but when I put in my sim card, it seemed to still be network locked.Īfter talking to multiple reps and online chat agents/specialists through T-Mobiles website, Twitter, and phone calls to T-Mobile support teams, there were multiple lock requests put in. Some agents put in unlock requests, others said it was unlocked. I contacted the original owner and he was very helpful, also having unlock requests put in and verifying with tmobile agents that unlock status of the phone. Nothing really happened and I tried the unlock app, but the unlock failed multiple times. However, when I got the phone, I went through the initial setup then inserted my sim card. The phone was supposed to be unlocked (from the listing). I purchased a Samsung Galaxy S9 off another individual from eBay. If anyone ever decides to care about this post, here's what happened. This is a follow up from my previous post: r/tmoemployees: The sub for employees only Slow Data Speeds? - Read this to learn before you post! ![]() Spectrum Gateway - /u/sgteq powered T-Mobile spectrum information
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